Tag: E-ticketing

Yesterday I showed my phone to gate agent in Chicago and successfully boarded the Wolverine. This morning we boarded the Blue Water in Kalamazoo using only a phone. Our conductor beeped the QR code on the screen without incident.

Folks, I’m here to tell you that e-ticketing works. The only open question is how well these trips post to my rewards account. I don’t expect problems but I’ll check in a week or two to see if the points post. As I said in Part I the only thing missing from the app is my room and car assignment on the sleeper, and that’s only for my benefit.

Previous posts about e-ticketing:

• eAmtrak, Part I
• eAmtrak, Part II

Yesterday I discussed Amtrak’s rollout of eticketing nationwide. I outlined four tasks which required a proof of ticket and which I hoped to accomplish with my phone alone. So far, we’re two-for-two. At the baggage counter, the attendant didn’t bat an eye as I offered her my phone with the eticket displayed. Our bag was ticketed through to Chicago and whisked away. Painless. At the Club Acela, I showed my phone again and the attendant verified that we were ticketed for a roomette on today’s Lake Shore Limited, allowing us access. Two steps to go.

As an aside, the baggage attendant had no problem with ticketing our bag to Chicago even though our ultimate destination, Kalamazoo, has no baggage service. I’m still puzzled by Seattle’s refusal to do the same thing in May 2011 with the Empire Builder, and I have to assume it was because of the endemic delays at that time (those delays will be covered in a future post).

This summer Amtrak rolled out e-ticketing on all its routes. This is long overdue and a step in the right direction, not just in itself but for the efficiencies which should follow. One of the interesting features of the old system is that the paper tickets had cash value–that is, they were important in themselves. I once had to mail my actual ticket stubs via certified mail to 30th Street Station in Philadelphia in order to procure a refund (long story, and Amtrak fulfilled my request). With e-tickets Amtrak’s on the same footing as the airlines–your e-ticket holds no value of its own. This is a huge step forward.

And tomorrow I’m going to find out how well it works. I’m going to try to do all the following with my phone (I do have printouts available as a quick safety):

1. Check a bag through to Chicago
2. Gain entry to Club Acela (Amtrak’s lounge at Penn Station for First Class and sleeper passengers)
3. Board the train (thus satisfying the gate agent, an institution Amtrak can abolish whenever it wants)
4. Get my actual ticket checked.

I’ve already noticed a limitation that will probably require the printout for step #4. When you book a sleeping accommodation with Amtrak (in effect, a hotel room) you’re assigned to a car and room. This information is on the printout. However, it’s not visible on the phone. Doing this with the phone alone I would have no idea where my room was. The New York section has two sleeping cars (normally); each has two bedrooms, a handicapped-accessible bedroom, and twelve roomettes.

The last time I took the Lake Shore Limited was in May, before the nationwide rollout. I’m honestly curious to see the effect on boarding procedures. I’ve boarded at all four stations I’ll be using this trip (New York Penn, Chicago, Kalamazoo, Milwaukee) so I have a basis for comparison.