The Remote Support Station shall allow the caregivers or family members to communicate with senior and/or disabled residents and support them without affecting their privacy. The station will require the resident’s permission to perform certain tasks such as start a call or access all the functions of the Smart Hub, but shall allow for emergency overrides. 

 

The Remote Support Station will consist of a Personal Computer (PC) that runs Windows and a downloadable app. The downloadable app will be built off of open-source Home Assistant Windows Apps available on GitHub.

 

Requirements:

  1. The support staff shall be able to use the RSS to call the resident and vice versa.
    1. The support staff and resident shall both be able to start and end a call.
    2. The support staff and resident shall be able to select a video or voice call.
    3. The call shall require approval from the person receiving the call before the call starts to stream audio and/or video. 
    4. The receiver shall be able to select whether or not to have their camera on.
    5. The support staff shall be able to initiate an emergency call that does not require resident approval.
      1. The emergency call shall announce itself on the resident’s end as an emergency call.
    6. The RSS shall keep a record of call time and length and send it to the Smart Hub.
  2. The support staff shall have ready access to a number of support options via the Smart Hub.
    1. The support staff shall be able to lock and unlock the door from the station.
    2. The support staff shall be able to set reminders for the resident.
    3. The support staff shall be able to access medication records logged by the pillbox.
  3. The RSS shall require resident approval to have additional access to the Smart Hub beyond the options enumerated in the requirement above.
    1. In order to request additional access, the RSS shall require the support staff to provide user authentication.
    2. The resident shall be able to select if the additional access is one-time or permanent until changed.
    3. The resident shall be able to revoke the additional access.